Our Home Owners

New Homes FAQs

Moving into your new home will be an exciting time for you. We want to make it as relaxing and stress-free as possible so our dedicated customer care team will be on hand to help you settle in.

If you have an urgent defect or an emergency please contact us as soon as possible.

For any minor snags that you find with your new home, please complete the 28 day snagging form with a description of the defect and submit within 28days.

Please ensure that you report any issues with your home to Lucy Developments so that we can deal with them efficiently.

Some of the common new homes queries may be answered by the guides on this page.

If you are unable to find the answer or have an issue to report then please contact us using the details below.





Utilities & BT


28 Day Snagging Form

If you have misplaced your 28 day snagging form from your handover pack you are able to download a new one here.

Contact Us

01865 559973 or customerservices@lucydevelopments.com