Customer Care

Our parent company, Lucy Group Ltd has been in business for over 200 years and has a reputation synonymous with professionalism and fairness. We care about our customers and the environment in which we operate.

At Lucy Developments we make the following pledges to our customers.

  • We will provide our customers with information about Premier Guarantee and the NHBC 'Buildmark Warranty' prior to reservation and in the purchase manual.
  • For those customers who have reserved prior to completion, we will keep you regularly informed of progress and update you with a target completion date.
  • A Senior Representative of Lucy Developments will meet you at your home on the day of completion or at a time that is convenient to you. Their contact details will also be provided to you so that they are able to respond to any queries you have about your new home.
  • We will always act in a courteous, honest and professional manner.

After you have moved into your new home our Customer Care team will be on hand to help with any queries or defects during the initial two year warranty period. 

How and when to report a defect

In the first instance, any defect should be reported to Lucy Developments Ltd either by   contacting 01865 559973 or by email

Office hours are: 8.15am – 4.15pm Monday - Friday

Any warranty cards should be completed and returned to the manufacturer to instigate the warranty (this can be done by phone in some instances).

Appliance failures/ or issues should be reported directly to the appliance manufacturer who will arrange a service engineer.