Customer Care

Our parent company, Lucy Group Ltd has been in business for over 200 years and has a reputation synonymous with professionalism and fairness. We care about our customers and the environment in which we operate. Our property investment portfolio, managed by Lucy Properties accommodates over 700 tenants and the resources are shared between Lucy Properties and Lucy Developments. This means that any owner of a Lucy Developments home will have access to our support team 24 hours a day.

At Lucy Developments we make the following pledges to our customers.

  • We will provide our customers with information about Premier Guarantee and the NHBC 'Buildmark Warranty' prior to reservation and in the purchase manual.
  • For those customers who have reserved prior to completion, we will keep you regularly informed of progress and update you with a target completion date.
  • A Senior Representative of Lucy Developments will meet you at your home on the day of completion or at a time that is convenient to you. Their contact details will also be provided to you so that they are able to respond to any queries you have about your new home.
  • We will always act in a courteous, honest and professional manner.